My trip to Copenhagen was cancelled last night, so I had the option to get my money back or book another trip on the same month and date, I wasn't that worried cause this happened to me before. Last Summer my trip to Prague was cancelled too, aswell then I had the option to get my money back or book another trip, I booked another trip to Berlin. The booking wasn't a problem, it took a phone call and a few emails if I remember.
This time the booking for another trip is going so, so. I wish it was done and settled, so I don't have to sit in worries. What happened? It took a while that I received the email with the 'other trips,' I waited a whole morning. Then I decided to email them, within thirty minutes I got a email back with the 'other trips.' These 'other trips' were all New Years Eve trips, London, Paris, Prague and Berlin.
I didn't choose Berlin, cause I been there last Summer, also not London cause I was there last year with New Years, Prague? Nope, afraid that it will be cancelled, lol, just like last Summer. So, Paris it was. I went to the site and booked the trip. The booking was simple, I did many times already. After the booking I received the confirming mail, as usual I will get another mail with the final confirming and the paying options.
I sent a email to the agency to tell them that I booked an 'other trip, and asked them aswell how it will go with the paying now. Will I first get my money back from the cancelled trip from Copenhagen? Or will 'they' put that money in the trip to Paris, if that's so then I will get money back, cause the trip to Paris is cheaper then the trip to Copenhagen. Fair questions, right?
Though it took to long that I got an answer back from the agency, I decided to call them. A friendly man answered the phone, it took a while when he understood what we both were talking about. The friendly man saw in the computer that I had a phone call about the cancelled Copenhagen trip last night, he saw aswell that I booked an 'other' trip to Paris today. But 'that' trip has been taken out of the system, why? I don't know, the friendly guy didn't know either.
Because he wasn't working on this item, the woman on the phone last night was working on this item, she aswell answered my email this morning, probably she wasn't done yet. The friendly guy told me that Alinna (the woman's name) will call or email me tomorrow with answers, Well, alright, sigh! I dislike it that it all goes so slow, why didn't she gave me right away clear answers? I would like to know what to do right away...
But it seems this takes time, me dislike, me want it settled right away after a phone call or an email. So far I didn't pay anything, but I have still payed for the cancelled Copenhagen trip, what's gonna happen with my money? That I want a answer on, plus I want my trip to Paris confirmed, that's all. Thank you.
